2019 is the year the business gets a lot more involved with recruiting, both the processes and the tools. Recruiting tends to look at all of its problems through the lens of recruiting: They keep doing what they’ve always done, just a little bit bigger and a little bit faster. To a recruiter, all problems can be solved with faster software and another body to lend a hand, but they exist in a world in which all elements are anti-customer: the ATS, the application process, the lack of communication, the lack of transparency, etc.

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